Import/export overall architechture



1) ITIM Engine is used to manage the ITIM Objects. This ensure consistency of data even if the operation fails during a transaction

2) Use of ITIM’s Java API provides a standard way to access ITIM data. Specifically, it enables the connector to handle any Policy entitlement or Account attribute regardless of the endpoint (Service) used.

3) The “Mapping Info” is provided as an XML configuration file, which is highly customizable and is supplied with full documentation.

4) RCM Batch commands are used to load the CSV files to RCM Configurations. This part of the process must be executed from a windows machine where RCM is installed.